Customer is to pay all shipping and handling charges unless otherwise agreed upon before purchase is made. Depending on the product and shipping destination, several shipping methods may be offered. Once the product has been received by the shipping carrier, it is the responsibility of the customer to contact the carrier for any late shipments, damaged shipments, or lost shipments. While Reformed Gear will make every possible effort to assist, it is the responsibility of the customer to carry out communications with the shipping carrier.
Returns and Exchanges
Since these products are print-on-demand — meaning that these products are printed after an order has been placed for them — exchanges can only be accepted due to manufacturer error or damage. There are no returns for monetary refunds. It is important that you make sure you order the proper size and color of each product when placing the order. Once the order has entered production, it cannot be changed.
Again, since these products are print-on-demand, once the product has entered production, it cannot be altered or canceled.
Due to unforeseen circumstances outside of the control of both Reformed Gear and its suppliers, some customers may experience significant delays due to COVID-19. While we make every effort to produce and ship each product as quickly as possible, some delays are unavoidable due to supply backorders and/or reduced staffing at some printing locations. It is highly recommended that you plan accordingly and expect possible delays. Once the order is placed, there is no guarantee that the order can be canceled. Ultimately, the product will get to you. We appreciate your patience in this matter.